Privacy Policy for Roan Travel
Last Updated: 21 September 2023
We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing or using our website, you consent to the practices described in this Privacy Policy.
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1. Information We Collect
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We may collect the following types of personal information when you interact with our website:
1.1. Personal Information: This may include your name, contact information (such as email address, phone number, and mailing address), date of birth, and other identifiable information necessary to provide our services.
1.2. Payment Information: When you make a booking, we may collect payment information such as credit card details and billing addresses to process your transactions securely.
1.3. Usage and Technical Information: We collect information about your interactions with our website, including your IP address, browser type, pages viewed, device information and log data.
1.4. Communication: We may record and store communications between you and Roan Travel, including emails, chat messages, and customer support enquiries.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1. Providing Services: To fulfil your travel bookings and requests, including communicating with you about your bookings and providing important travel-related information.
2.2. Customer Support: To respond to your enquiries, comments, or requests for assistance.
2.3. Marketing: With your consent, we may send you promotional emails and newsletters about our services, special offers, and updates.
2.4. Improving Services: To analyze and improve our services, website, and customer experience.
2.5. Legal and Compliance: To comply with legal obligations and enforce our policies.
3. Sharing Your Information
We may share your personal information with third parties for the following purposes:
3.1. Service Providers: We may share your information with trusted service providers who help us deliver our services, process payments, or manage customer communications.
3.2. Although we will endeavour to maintain the confidentiality of such information, once distributed to third parties, the confidentiality can no longer be guaranteed by us and we accept no liability in terms hereof on behalf of any third parties.
3.2. Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
5. Your Rights
You can exercise certain rights regarding your personal information, including accessing, correcting, or deleting it. To do so, please contact us using the contact information provided below.
6. Cookies and Tracking
Our website may use cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.
7. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices and services. The updated Privacy Policy will be posted on our website with the date of the last revision.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us by e-mailing: info@roantravel.com